How soon will I receive my order?
Stocked gates usually ship 2-3 business days after the order is placed. Custom gates typically ship 7-10 days business days after the order is placed.
I only received two L- brackets for the top of the gate. Don’t I also need brackets for the bottom?
No. Your gate rests on bearing washers, and drop pins that fit into holes in the floor that you’ve drilled.
What if I don’t want to drill holes in my floor to mount my single or pair gate?
You can special order gate with special brackets designed to hold the gate off the floor please consult with our sales department.
Do I need to drill holes in the floor for my pair gate’s self-securing drop pin?
Yes. Self-securing drop pins, which must be inserted into floor-holes, are required for pair gates to join properly in the center, when closed.
Can I install the “L” bracket up, instead of down?
Yes. If you want easy access to the bracket bolts. However, this configuration provides less security.
Should I lubricate the gate?
Normally your gate requires no maintenance. In harsh environments however (severe winters, coastal conditions), lubricating the gate periodically with white grease is a good idea.
When do I need an “H” bracket?
You can install an “H” bracket above where two sides of a pair gate meet. Each half of the gate joins to the “H” bracket, providing greater rigidity and security. Note that an “H” bracket installed in your opening will reduce clearance height of forklifts and other vehicles.
What are the procedures to order?
Customer issues a PO so we may verify if you’re an existing or new customer.
Existing Customer: Based on previous order(s), we begin processing your PO.
Fill out required dealer application form to setup your credit limit and net terms. Or, if paying with credit card, the credit check may be skipped and a new customer is entered into the system. After this, order entry and processing are done for the new order before sending it to Production.
You will get an acknowledgement email of your Purchase Order received and email when the product is shipped with a tracking number.
How quickly can I get a quote?
Quotes are usually turned around within 1hr during business hours.
What are your color options?
Please refer to our Finishes page. If custom color is required, customer provides a RAL#, and IEP will match the requested color at an additional cost.
Is Powder Coating environmentally friendly?
Yes, several things make powder coating a green process. It generates negligible VOC’s and no air pollution, produces less hazardous waste than wet paint, is recyclable/reclaimable and meets or exceeds EPA standards. Learn more
Is steel a green material?
Yes. Steel is one of the most eco-friendly materials used. It is endlessly recyclable – some steel mills only use scrap to produce new steel, there is relatively little energy used to produce it and the waste it produces is reusable. All our products are made using 100% recycled US steel.